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Customer Service & Accessibility Standards

Our service commitment

You can expect: 

  • fair, courteous and professional treatment   
  • accurate information   
  • timely responses to requests   
  • reasonable access to the appropriate staff   
  • consideration for your concerns and opinions   
  • referral to an appropriate agency or government office if we are unable to assist 

Ontario Public Service (OPS) Common Service Standards 

All ministries of the Ontario Government have a common set of service standardsfor telephone, correspondence, and in-person locations. 

Accessibility Service Standards 

The Niagara Escarpment Commission (NEC), an agency of the Ontario Government is committed to a barrier-free and accessible workplace, where every colleague and customer is treated fairly, equitably and with dignity.  The NEC has adopted the government-wide policy for accessible services as created by the Ontario Ministry of Government Services. This policy has been prepared to outline what the government must do to comply with the regulation and what our customers may expect from us. This policy also supports the service vision, principles and mandatory requirements of the OPS Service Directive, which is intended to guide ministries and agencies in their efforts to meet or exceed customer needs and expectations. 

The policy is intended to benefit the full range of persons with disabilities, as defined in the Ontario Human Rights Code. Whether a person’s disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with a government service. 

The Accessible Customer Service Policy adopted by the NEC is available in alternate user-friendly formats. 

Alternative formats 

We are committed to providing accessible customer service. If you need any of the information on this website in an alternate format, please contact the Niagara Escarpment Commission at or call: 905-877-5191 (Monday to Friday 8:30 am to 5:00 p.m. Eastern Time except statutory holidays). We will acknowledge emails and online messages within two business days and answer them within 15 business days. 

Providing feedback about the NEC’s accessible services 

All Niagara Escarpment Commission staff are committed to clear communication, and to understand the concerns of customers, clients and partners, while meeting Ontario Government Common Service standards (see OPS Common Service Standards). 

 The NEC offers several methods for the public to provide accessibility-related feedback. These methods are consistent with the processes and standards employed in other Ontario government ministries and agencies. 

Feedback in person: Customers, clients and partners can provide feedback in-person to staff and managers in our NEC office locations: 

  • 232 Guelph Street, 3rd Floor, Georgetown, Ontario, L7G 4B1
  • 1450 7th Avenue Owen Sound, ON N4K 2Z1 

Feedback in writing:All written correspondence sent to the Chair and Commission members and written inquiries to the Commission can be mailed to our office.  

Internet-based Feedback: The NEC website provides feedback opportunities for customers by accessing our email address at 

Feedback by Phone: The Niagara Escarpment Commission provides a general telephone number – 905-877-5191.  

What is your concern?

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